AI Property Optimization Expert

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Chatbots in Hospitality: Transforming Guest Experiences
When was the last time you interacted with a chatbot?
Chances are, not too long ago. A recent study revealed that 88% of consumers used a chatbot in the past year.

This isn’t surprising, given their widespread adoption across industries, particularly by online retailers and service providers. Even in hospitality, chatbots are gaining momentum, with usage increasing by over 50% in 2022 alone.

The benefits for both guests and hotel staff are clear: chatbots streamline the guest journey, personalize recommendations, and drive business growth. Let’s explore how they work and what they can do for your hotel.

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